PPaisabazaarSend Complaint
Paisabazaar complaint guide
Stop Paisabazaar spam calls
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PaisabazaarRBI or IRDAI
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Paisabazaar complaint ladder
L1
Grievance Redressal OfficerWait 7 days
Start with the first published grievance stage and wait for the stated response window before escalating.
L2
Compliance OfficerWait 7 days
Escalate internally only if the earlier stage failed to resolve the complaint within the published SLA.
L3
Principal OfficerWait 7 days
Use the highest internal grievance stage before taking the unresolved complaint outside the company.
OMB
RBI or IRDAI OmbudsmanExternal route
Choose between RBI and IRDAI based on whether the unresolved complaint is about a banking/lending product or an insurance product. Available only after internal complaint and waiting rules are satisfied.
21 days across 3 internal stages before the outside route opens.
Common questions
How do I complain about Paisabazaar spam calls?
Start with Paisabazaar's published grievance stage, keep the complaint written, and escalate only when the published internal SLA has expired.
When can I move a Paisabazaar complaint to the ombudsman?
Move outside the company only after the internal complaint path and the applicable RBI or IRDAI waiting rules have been satisfied.
Which ombudsman route applies to Paisabazaar?
Use RBI for bank, NBFC, loan, or credit-card issues. Use IRDAI / Bima Bharosa for insurance-related issues.
More about Paisabazaar complaints
Legal basis
Laws and rules that support this complaint
These frameworks give your complaint weight. They support the route and the request — they are not a reason to make exaggerated threats.
RBI Ombudsman is the outside referee
Banking and lending complaints should first go through the regulated entity. The RBI route becomes relevant only after that written complaint and the required waiting window.
Read RBI guidanceIRDAI and Bima Bharosa are the insurance outside route
Insurance complaints can move outside the company through the IRDAI grievance route and Bima Bharosa once the insurer or intermediary fails to resolve the grievance in time.
Read IRDAI guidanceTRAI unsolicited commercial communication route
If the calls or SMS are unsolicited commercial communications, you can also use your telecom provider’s TRAI complaint process. It helps with the channel, but it does not replace the company grievance path.
Read TRAI guidanceConsent withdrawal and suppression request
Where the outreach depends on consent, you can withdraw that consent and ask for suppression or deletion in line with the applicable legal framework.
Read the ActWhy the usual fixes fail
DND, Truecaller, and blocking are not enough for Paisabazaar calls
Marketplace-led loan or card selling
Use this page when Paisabazaar kept routing you into lending or card sales calls after you had already asked the outreach to stop. The complaint should ask for suppression across the marketplace and partner systems.
Insurance quotes, policy sales, or renewal follow-ups
Use this page when Paisabazaar or a linked insurance partner keeps calling about a policy, quote, or renewal journey you no longer want.
Repeated calls after a quote or lead form
Use this when the calls appear connected to a quote request, comparison flow, or lead form you previously filled and the outreach keeps returning through new numbers or agents.
A formal complaint targets the system, not just one caller
The complaint asks Paisabazaar to suppress your details across internal and partner marketing systems.
Company-specific tips
What is specific about the Paisabazaar complaint path
Use Grievance Redressal Officer by name
This Paisabazaar route starts with Grievance Redressal Officer. If the complaint remains unresolved, the visible internal chain here is Grievance Redressal Officer -> Compliance Officer -> Principal Officer. Naming the published roles makes the complaint trail more specific to Paisabazaar.
Match the wait to the Paisabazaar ladder
Paisabazaar currently shows 3 visible internal stages and about 21 total internal days before the outside route becomes relevant. The supporting public sources we checked include paisabazaar.com.
Use the correct outside route for Paisabazaar
Paisabazaar can lead to more than one outside route. This guide keeps both visible so you can choose the path that matches the underlying product instead of sending a generic escalation.
Quick facts
Best forRepeated promotional calls, messages, or sales follow-ups clearly linked to the company or to a partner chain acting on its behalf.
Internal pathGrievance Redressal Officer -> Compliance Officer -> Principal Officer
Visible waiting time21 days across the published internal stages shown on this page.
Outside routeChoose between RBI and IRDAI based on whether the unresolved complaint is about a banking/lending product or an insurance product.
What this targetsThis product helps stop promotional or commercial calls and emails. Transactional updates for active products or services will still continue.
Guide reviewed3 May 2026
Resources
Official resources for this Paisabazaar complaint route
Company guides