Before you file
Frequently Asked Questions
Quick answers about how the escalation flow works, what the product does, and what it deliberately does not pretend to do.
This product helps stop promotional or commercial calls and emails. Transactional updates for active products or services will still continue.
You send from your own email
The platform prepares the complaint and tracks the path, but the user decides what gets sent.
The route depends on the company
Banking, insurance, and mixed RBI-versus-IRDAI paths are not treated as the same complaint workflow.
This is process help, not a guarantee
The value is in cleaner escalation, better documentation, and more disciplined follow-up.
How do you stop spam calls?
We help you send a formal complaint to the right grievance contact inside the company, then escalate it step by step if the company does not act within its stated timeline. The goal is not just to block individual numbers. The goal is to get your phone number and email removed from the company's internal marketing and telecalling systems.
How are you more effective than call blocking apps?
Call blocking apps can reduce interruptions, but they usually do not ask the company itself to stop processing your data. We create a documented grievance trail that you send from your own inbox, which gives you a cleaner escalation path if the calls continue. That makes this a complaints workflow, not just a filter.
Why only banks and finance institutions?
We are focused on regulated financial institutions because the complaint and escalation routes are usually better defined. Banks, NBFCs, insurers, and similar companies often publish grievance contacts and ombudsman paths. That focus lets us give more precise guidance instead of offering generic complaint advice.
How long will it take?
It depends on the company and the stage you are in. Each escalation level has its own response timeline, and those timelines can differ across companies. The dashboard tracks when you sent each complaint and shows when the next step becomes due, so you can escalate at the right time instead of guessing.
Will this stop transactional alerts for products I still use?
No. This product is focused on promotional or commercial calls and emails. If you still have an active product or service with the company, transactional alerts, servicing updates, fraud checks, repayment reminders, and other operational messages can still continue.
Is resolution guaranteed?
No. We do not control the company, its vendors, or the ombudsman, and we do not promise an outcome. What we do provide is a structured way to file the complaint, preserve the escalation trail, and move to the next level with clearer documentation if the issue is not resolved.
Which ombudsman route will my case go to?
That depends on the company and the product involved. Banking and many lending complaints usually follow the RBI Integrated Ombudsman path. Insurance complaints usually route toward IRDAI or Bima Bharosa. Some marketplaces can involve both, so the dashboard will show the choices and tell you to pick the route that fits your case.