Methodology, Sources, and Corrections

1. How company guides are built

Each company guide starts from publicly available company grievance resources and regulator routes. We map the internal escalation ladder, the visible waiting windows, and the correct outside route for the company type.

Where a company can lead into more than one ombudsman route, such as a marketplace that touches both banking and insurance complaints, we show both choices and explain which one fits which case.

2. Sources we rely on

Our source set can include:

• official company grievance, nodal-officer, or ombudsman pages
• official ombudsman and regulator portals
• official regulator guidance explaining complaint timing and maintainability

Core regulator references used across the product include:

3. Freshness and verification

We maintain the company and escalation data in an internal matrix and update guides when source material changes or when we verify a better route. Public guides link to resources, but some internal verification details still remain inside the product and our maintenance workflow.

Each public company guide now shows a visible reviewed date based on the latest guide update we have applied for that company. Use the listed official resources as the primary source, and tell us if something appears outdated.

4. What the guides do not do

• They do not replace legal advice.
• They do not guarantee that a company or ombudsman will grant relief.
• They do not publish every operational contact or email address we use inside the workflow.
• They do not rank or endorse companies based on payment.

5. Corrections process

If you spot a stale source, broken link, wrong route, or company mismatch, send a correction request through the Contact / Privacy / Grievance page.

Useful correction requests include:

• company name
• the specific route or statement that looks wrong
• the official source URL that supports the correction
• any context about whether the route is banking, insurance, lending, or mixed